SkyCity Online Casino ReviewHighlights
- Generous welcome bonus – 100% match on first deposit up to $100 + 70 free spins
- Over 1,000 games available in the game lobby
- Game selection powered by the best software providers
- Sleek, responsive mobile-friendly interface
- Available only to players in New Zealand
- It takes only a couple of minutes to sign up for an account with SkyCity. You can create an account and get started playing with your bonus funds and free spins right away.
On This Page:
- 1SkyCity Online Casino Bonuses & Promotions 2020
- 2About SkyCity Online Casino
- 3Signing Up with SkyCity Online Casino
- 4SkyCity Online Casino vs SkyCity Land-Based Casino
- 4.1SkyCity Online Casino Welcome Bonus
- 4.2How to Claim the SkyCity Welcome Bonus
- 4.3Terms and Conditions
- 4.4SkyCity Online Casino MoneyBack (Cashback)
- 5Navigating the SkyCity Online Casino Website
- 6Game Selection
- 7Game and Software Providers
- 8SkyCity Mobile Casino
- 9Payment Methods
- 10Customer Support
- 12Play Responsibly
- 15Frequently Asked Questions
- 16SkyCity Online Casino User Reviews
1SkyCity Online Casino Bonuses & Promotions 2020
SkyCity Online Casino Welcome BonusSkyCity rewards new players with a generous welcome package to get them started. SkyCity promises to match your first deposit with a 100% bonus up to NZ$100. Also included in the bonus are 70 free spins. All free spins from the bonus are wager-free, which means you get to keep every penny you win with them. Read more about this in The Open Gaming Society's article.
How to Claim the SkyCity Welcome BonusClaiming your welcome bonus is easy; no bonus code required. First, make sure you select your welcome bonus in the Cashier. Then, make your first deposit of at least NZ$10. The bonus should be automatically credited to your account. If it’s not, contact a member of the customer support staff. You should see 10 free spins in your account after you make your first deposit of at least NZ$10. Then you are eligible for 10 additional spins per day for the next six days.
Terms and ConditionsA minimum deposit of NZ$10 is required. Until the wagering requirements have been met, the maximum amount you can bet on any game is NZ$5. This promotion is only valid once per person, IP address, computer, or household. There is a 35x wagering requirement for the bonus, but the free spins are completely wager-free. Different games contribute differently to the wagering requirements:
- Slots: 100%
- Roulette and Live Dealer Roulette: 35%
- Table Games: 20%
- Blackjack, Baccarat, and Casino Hold’em: 10%
- Video Poker: 20%
- All other table games and Live Casino games: 20%
SkyCity Online Casino MoneyBack (Cashback)SkyCity Online Casino doesn’t currently offer many promotions, but they do have a great incentive for players to take advantage of: MoneyBack. SkyCity Online Casino rewards their players with MoneyBack but you have to opt in to be eligible. Once you opt in for the MoneyBack promotion, SkyCity will start tracking your losing bets and give you back 10% of all the bets you lose, in real cash every Monday. The MoneyBack amount you are eligible for is calculated by taking your bets minus your wins. For example, if you bet NZ$1000 and win NZ$500, your net loss is NZ$500. 10% of NZ$500 is NZ$50, which is your MoneyBack amount. To claim your MoneyBack, make sure you opt in on the ‘promotions’ page and then log into your account and claim the wager-free cash from the ‘Rewards’ section of your account every week.
2About SkyCity Online Casino
SkyCity Online Casino is an online branch of the uber-popular and successful land-based SkyCity casino in Auckland. SkyCity Online Casino was launched in August 2019 and is available only to residents of New Zealand. Both the online SkyCity casino and the land-based SkyCity casino are owned and operated by the SkyCity Entertainment Group.
PROSThe SkyCity Entertainment Group has been in operation for over 20 years. The Group now owns 25 restaurants, 17 bars, 5 land-based casinos, and 2 hotels across 4 locations in Australia and New Zealand. SkyCity Online Casino is the Group’s latest business venture. Its sleek and modern gaming platform is powered by the Gaming Innovation Group (GIG). GIG’s software is well-known in the iGaming industry for keeping some of the biggest and most prominent operators running successfully. SkyCity’s partnership with GIG is what transformed the concept of SkyCity Online Casino into a reality. With nearly a year under its belt, SkyCity Online Casino has become one of the premier online gambling destinations for residents of New Zealand. The nationwide lockdown because of the coronavirus pandemic contributed to the spike in online gambling in New Zealand, but SkyCity still deserves recognition for accumulating so many registered customers in its first ten months of operation. Between its launch in August 2019 to the time of this publication, SkyCity registered over 21,000 customers. That kind of growth is remarkable for an online casino that can only be accessed by residents of New Zealand. SkyCity Online Casino has a gaming license from the Malta Gaming Authority. The SkyCity Online Casino website is operated by MT SecureTrade Limited, a subsidiary of Gaming Innovation Group.
- Fantastic welcome bonus (wager-free free spins!)
- Connection to world-famous land-based casino
- Mobile friendly
- Numerous payment methods accepted
- Over 1,000 games available
- 24/7 customer supporT
- Less than a year old
- No telephone support
- Unclear security methods
3Signing Up with SkyCity Online Casino
SkyCity makes it easy to sign up for an account with their online casino. All you have to do is click ‘Sign Up’ on the top left of the SkyCity Online Casino website and follow the instructions you are given. You will be required to give several personal details that are used to positively identify you and make sure your account is safe and protect from anyone who isn’t you. Then, you only have to read through the terms and conditions, tick the box saying you have read them, and you are ready to go! To verify your identity, SkyCity uses a process known as “KYC” that stands for ‘Know Your Customer’. This process is used in their land-based casino as well, and is done to ensure that all players provide truthful and accurate information upon sign-up. SkyCity requires all customers to verify their identity in order to protect all the players who play at their casino. To verify your identity, log in to your SkyCity Online Casino account, go to ‘Menu’ then click on ‘My Account’ then ‘Verification’. From there, you will be asked to upload one document that will prove your identity and one document to verify your address. To verify your identity, you can use your passport, driving license, or your national identification card. To verify your address, you can use a utility bill (water, electricity, or gas received within the last six months) or a copy of your bank statement that is less than six months old. If you are asked to provide Source of Funds, it means that SkyCity needs to make sure you are playing responsibly and with your own money. This is a requirement set by legal authorities, so if Source of Funds is requested, there is no way to get around it. According to the SkyCity Online Casino website, in most cases, a source of funds check only occurs when very large amounts of money are involved or if SkyCity notices irregular or suspicious deposit patterns. If a Source of Funds is activated, you will be contacted and asked to submit certain documents to completely verify your account. These documents may be:
- Your last paystub to verify you are still employed full-time
- A recent copy of a bank statement that shows incoming transactions to your main account
- If you are the owner of a company, proof that you own said company and proof of dividends/profits transferred to your personal account that you have used to make deposits with SkyCity
- Proof of sale (an invoice or a signed contract) and proof of the funds being received from that sale. This is only necessary if your finances are from the sale of an item or property
- Proof of winnings being received into your bank account and a screenshot from your account from the company with whom you’ve won. This is only necessary if your finances are from a win elsewhere.
4SkyCity Online Casino vs SkyCity Land-Based Casino
If you are at all familiar with SkyCity Casino in Auckland, you are likely aware that it has a solid reputation for offering first-class service and an unrivaled gambling experience. When SkyCity Entertainment announced they would be creating an online branch of their internationally-recognized land-based casino, it caught the attention of gamblers and gamers all over the world. SkyCity Entertainment strives to ensure that their online casino provides the same quality of experience as their brick and mortar casino, but the type of experience customers will have, is understandably unique. There are several things to consider when comparing the two SkyCity casinos:
- To enter the land-based SkyCity Casino, you must provide a picture ID. To sign up for an account with SkyCity Online Casino, you will need to input information from your driver’s license. This is required so that each casino can verify your identity and that you are of legal gambling age.
- At the land-based SkyCity Casino, all deposits and withdrawals are made with cash or debit card at the Cage. There are also ‘Quick Pay’ options available. When playing online, cash isn’t an option. Instead, there are several payment methods to choose from. You can also make withdrawals with bank transfers. You can learn more about which payment methods are accepted at SkyCity Online Casino in the ‘Payment Methods’ section of this review.
- The land-based SkyCity Casino has a Premier Rewards system that is specifically designed to work with the casino, bars, and restaurants there. The Premier Rewards system doesn’t work for the online casino. Instead, online players are rewarded with a Welcome Bonus when they sign up and make their first deposit. There is no VIP or loyalty program for the online casino yet, but there are plans for one in the future.
- Something both the land-based and online SkyCity casinos have in common is a large selection of games. At the land-based casino, there are hundreds of games to enjoy. Online, there are over 1,400 games to play. But instead of having to walk around a maze of flashing lights and enthusiastic guests like you do at the land-based casino, online you can simply use the search bar to find the game you want to play. You can also browse the lobby to try something new. Almost all games in the online casino are available for registered users to try for free before playing for real money.
- Customer service is also handled differently online than it is at the land-based SkyCity Casino. At the brick and mortar casino, you can walk up to a member of their team and ask them for assistance. Online, it’s almost just as easy to get in touch with someone, just not as instantaneous. Live chat and email support are available 24 hours a day, seven days a week. In most cases, a customer service representative will respond to your live chat message within minutes and provide the assistance you need. However, some online reviews have reported that they weren’t always able to get the help or answers they were looking for.
5Navigating the SkyCity Online Casino Website
With the help of the Gaming Innovation Group, the SkyCity Online Casino website is very organized, user-friendly, and easy to navigate: factors that are essential for a successful online casino site. When you visit the SkyCity Online Casino website for the first time, your screen is filled with banners promoting their welcome bonus. But once you sign up for an account and log in, it becomes all about the games. Navigating the site is a total breeze, with games organized into categories. You can browse titles in the lobby if you want to try something new, or select one of the categories to narrow down your selection. There is also a search button in the bottom right corner that allows you to search the site for the game you want to play. To explore other areas of the SkyCity Online Casino website, you can click the ‘Menu’ button in the bottom left corner. You will then have the option to select Live Help, Games, Live Casino, Virtual Sports, Promotions, Blog, Play Responsibly, and Login (or Log Out). Everything you need is easily found, which is particularly useful for players who are less familiar with navigating an online casino site.
SkyCity Casino has a remarkable array of games to play. There are over 1,000 titles in the SkyCity game lobby, which we find especially impressive for such a newly-formed online casino site. Because pokies are so popular with Kiwis, it shouldn’t come as too much of a surprise that they make up the majority of the game selection. However, players can still enjoy other gaming options such as classic table games (roulette, blackjack, baccarat, etc.) as well as video poker, jackpots, and more.
PokiesPokies, or slot machines, are incredibly popular among gamers and online gambling enthusiasts. To ensure Kiwis have plenty of options to choose from, SkyCity Online Casino has one of the largest collections of online slot machines available to play. Customers can choose from classic favorites to more modern video slots to try their luck. There are hundreds of pokies ready to play at SkyCity Online Casino, including the following current customer favorites:
- Immortal Romance
- Book of Dead
- Showdown Saloon
Table GamesIf you prefer games that require a little more skill than luck, SkyCity Casino has a decent collection of table games. Players can enjoy classic table games like roulette, blackjack, and craps, as well as several variations of the classics like Blackjack Party and Triple Chance Hi-Lo.
Progressive JackpotsThere is nothing quite like the adrenaline rush that comes with potentially winning a huge jackpot. SkyCity Online Casino offers players the chance to win big with their selection of progressive jackpot pokies. At SkyCity Online Casino, customers have the opportunity to win life-changing jackpots each time they play. Progressive jackpots work by putting a small portion of every wager into the prize jackpot. The more bets that are made and the more people that player, the larger the jackpot becomes. You can’t win if you don’t try and at SkyCity Casino, you can try as many times as you want. Some of the most popular progressive jackpot games at SkyCity Online Casino are:
- Mega Fortune
- Mega Moolah
- Tiki Fruits
- Divine Fortune
- Stolen Stones
Video PokerHow does an afternoon or evening spent playing poker sound? Does it sound even better when you learn that you don’t have to leave your house to play? SkyCity Online Casino offers video poker on desktop and mobile, so you can enjoy the game and play with real money without ever having to step foot in a brick-and-mortar casino. SkyCity offers several variations of video poker including Three Card and Caribbean.
Live CasinoAlthough slots and electronic games are the main focus of SkyCity Online Casino, there are plenty of opportunities for players to try their luck with games in the live casino. Live dealer games have become more popular in recent years, and the team at SkyCity has made sure to meet the demand for more interactive online gambling. In SkyCity’s online live casino, you will find:
- Sic Bo
- Casino Hold’em
- Caribbean Stud
- Monopoly Live
- Deal or No Deal Live
- Dragon Tiger
- Dream Catcher
- Keno Live
- Bet on Numbers
Virtual SportsIf sports betting is more your style but there aren’t enough events to bet on, give virtual sports a try. Virtual sports are the latest craze in online gambling and SkyCity Online Casino gives registered users full access. If you are wondering whether virtual sports are worth it, consider that you don’t have to worry about time zones, human error, player injuries, or cancelled matches. With state-of-the-art technology, virtual sports allow players to bet on their favorite sports anytime they want. SkyCity Online Casino is the site to be on if you want to play virtual sports. All major sports and sporting events are available in incredibly-realistic virtual format. With the help of 1x2 Gaming and Leap Gaming, you can play soccer, football, horse racing, cycling, tennis, greyhound racing, darts, and so much more. You can bet on a single tennis match or wager on the World Cup. At SkyCity, there are endless opportunities for entertainment with virtual sports.
7Game and Software Providers
The massive collection of games at SkyCity Casino were developed and provided by the best software companies in the iGaming industry. SkyCity offers titles from the following game providers:
- Net Entertainment (NetEnt)
- Evolution Gaming
- Pragmatic Play
- NYX Gaming
- Elk Studios
- Play’n GO
- Big Time Gaming
- Red Tiger Gaming
- Push Gaming
- Nolimit City
Net EntertainmentNet Entertainment, often referred to as NetEnt, is a top supplier of online casino games. The company has been in business for over 20 years. It continues to grow as the industry evolves, by creating innovative solutions that customers desire. The games designed by NetEnt are used by many of the most successful online casino operators in the world. NetEnt has reached several significant milestones as a developer in the iGaming sector. In 2019, NetEnt’s systems handled 58.3 billion gaming transactions. There are more than 200 active customers of NetEnt, which offers 200 unique and exciting games. Several slot games available to play at SkyCity were provided by NetEnt, including:
- Twin Spin
- Gonzo’s Quest
- Dead or Alive
- Santa vs Rudolph
- Lost Relics
MicrogamingMicrogaming is a privately-held gambling software company that claims to have developed the first online casino software in the world in 1994. They also claim to have developed the first mobile casino software in 2004. The company is based in Isle of Man and their iGaming products include Bingo, Poker, Casino, Sportsbook, Live-Dealer, and Land-based. According to the Microgaming website, the company has the biggest progressive jackpot network in the world, having paid out “more than €1 billion to date.” The company also set the Guinness World Records titles in 2015 for the ‘Largest jackpot payout in an online slot machine game’ when a player on Betway in the UK won the equivalent of NZ$35,074,245.88. Microgaming is a founding member of e-Commerce Online Gaming Regulation and Assurance (eCOGRA), that helps to set the standard in fair and responsible gaming. Microgaming provides SkyCity many of its highly-rated, uber-popular games, including:
- Immortal Romance
- Showdown Saloon
- Playboy Gold
- Playboy Gold Jackpots
- Tiki Mania
- Lost Vegas
Evolution GamingFounded in 2006, Evolution Gaming is a top developer and producer in the iGaming industry that also markets and licensed B2B Live Casino solutions to gaming operators. Evolution Gaming uses innovative software to deliver immersive Live Casino experiences to casino players via multiple devices and channels. Evolution Gaming provides SkyCity Online Casino with several of its Live Dealer games, including:
- Lightning Roulette
- Dream Catcher
- Three Card Poker
- Casino Hold’em
- Texas Hold’em
Pragmatic PlayPragmatic Play is one of the leading providers of online and mobile casino games. Since August 2015, when Pragmatic Play was founded, the company has developed over 200 slot games. It is an industry leader that strives to create the most “engaging and evocative experience” for all of its customers. SkyCity Online Casino offers several games that were developed by Pragmatic Play, including:
- Wolf Gold
- Mustang Gold
- 5 Lions
- Triple Dragons
- Triple Tigers
- 8 Dragons
- Fire 88
- Gold Train
- Dragon Kingdom
- Mighty Kong
- Ancient Egypt
NYX GamingNYX Gaming Group Limited is a digital game supplier headquartered in Las Vegas, with offices in London, Sydney, and Stockholm. NYX Gaming recently merged with NextGen, making it one of the largest and most successful gaming system providers in the business. There are now over 200 online casinos worldwide with NYX Gaming software. NYX Gaming is responsible for providing content and technology to some of the largest gaming operators, casinos, and lotteries around the globe. Their game catalogue includes over 650 games. SkyCity Online Casino customers can enjoy some of the best and most popular NYX Gaming titles, including:
- 300 Shields
- Jackaroo Jack
- Medusa II
- Blood Lore Vampire Clan
ELK StudiosELK Studios is a game studio that was founded in 2013. It develops video slots and other online gambling tools, to create thrilling, mobile-first content for players in numerous countries around the world. The team at ELK Studios is inspired by both modern and classic game concepts, as well as art and mathematics. There are many games available at SkyCity Online Casino that were developed by ELK Studios, including:
- Route 777
- Vegas Diamonds
IGTInternational Game Technology, or IGT, is a leading designer, supplier, and manufacturer of slot machines, gaming systems, and services. IGT, formerly Gtech S.p.A. and Lottomatica S.p.A. is a worldwide company that is headquartered in London, with offices in Rome, Las Vegas, and Providence, Rhode Island. Italian gambling company Lottomatica acquired the US gambling company Gtech Corporation in 2006 and later changed its name to Gtech. Then, in 2015, Gtech acquired the American gambling company International Game Technology and adopted the name as its own. Since 2015, IGT has successfully allowed players to experience their favorite games across all channels, including gaming machines and lotteries to social gaming. IGT is an industry leader that delivers best-in-class products and services to gaming operators across 100 countries and on six continents. SkyCity Online Casino proudly features some of the best games developed by IGT, including:
- The Price is Right
- 100,00 Pyramid
- The Big Easy
- Elephant King
- Wheel of Fortune on Tour
- Silent Movie
- Nordic Heroes
- Wheel of Fortune Triple Extreme Spin
- Hot Rolls Super Times Pay
- Western Belles
- Vegas Baby
- 3 Wheel Roulette
Play’n GOSince 2005, Play’n GO has strived to be the best entertainment supplier in the world. They have certainly earned their place among the best in the business. Play’n GO is based in Sweden and is one of the first suppliers to recognize and utilize the potential of mobile-friendly gaming products. Each of the games developed by Play’n GO is designed to work optimally on both desktop and mobile, which means players can enjoy the ultimate gaming experience wherever they have an internet connection. Play’n GO provides games to online casinos all around the world. SkyCity Online Casino features some of their most noteworthy titles, including:
- Doom of Egypt
- Book of Dead
- House of Doom
- Sizzling Spins
- Aztec Idols
- Imperial Opera
- Gold King
- 7 Sins
- Super Flip
- Pearls of India
- Fortune Teller
Big Time GamingBig Time Gaming, sometimes referred to as BTG, is an innovator in the real money gaming sector. It is an award-winning slot studio based in Australia, with a reputation as one of the best suppliers of online casino games for large-scale online casino operators. Big Time Gaming was launched in 2011, when it set out to create “non-jackpot slots with maximum wins.” There aren’t many Big Time Gaming titles in the SkyCity Online Casino game lobby, but if you get a chance to play either of the games listed below, you should!
QuickspinQuickspin is a Swedish software company that specializes in casino games. As a company, it brings together style and innovation to provide “awesome video slots” to online casinos around the world. In 2016, Quickspin was acquired by Playtech, the largest online gaming software supplier in the world. Since then, Quickspin has become a leading iGaming software company with three offices – one each in Stockholm, Kiev, and Malta. Quickspin in internationally recognized for its high-quality video slots for the free-to-play, social, and online gambling market. Their innovations have transformed the business and provided customers with some of the most popular slot games in the industry. SkyCity features several Quickspin titles in its game lobby, including:
- Eastern Emeralds
- Northern Sky
- Sticky Bandits
- Joker Strike
- Mighty Arthur
- Volcano Riches
- Phoenix Sun
- Second Strike
- Sevens High
- Wild Chase
- Ticket to the Stars
Yggdrasil GamingFounded in 2013, Yggdrasil Gaming has become one of the top providers of revolutionary online gaming solutions. Yggdrasil is an award-winning company that develops casino games and online slot machines that are web-based and mobile-friendly. It’s the innovative ideas and stunning visuals that have gotten Yggdrasil industry recognition over the years. While Yggdrasil is far from being the largest provider of online casino games, they stand strong as one of the best and most respected in the business. You can enjoy several Yggdrasil games as a registered user of SkyCity Online Casino, including:
- Power Plant
- Spina Colada
- Valley of the Gods
- Holmes and the Stolen Stones
- Vikings Go to Hell
- Baron Samedi
Red Tiger GamingFounded in 2014, Red Tiger Gaming has since become an award-winning casino game development company consisting of brilliant mathematicians, audio engineers, graphic designers, gambling experts, software developers, account managers, and more. Red Tiger Gaming is internationally-recognized for developing high-quality and entertaining games, both in Europe and Asia. At SkyCity Online Casino, you can enjoy some of the best casino games that Red Tiger Gaming has to offer, including:
- Dynamite Riches
- Wild Spartans
- Red Diamond
- Emerald Diamond
- Ra’s Legend
- Fruit Blox
- Wild Wild Chest
- Blue Diamond
- Golden Offer
Push GamingPush Gaming is a lesser-known company made up of creators and innovators that develop and design thrilling slot games for online casinos. Push Gaming is an independent software development studio based in London. Despite its smaller size, Push Gaming has managed to create some of the most entertaining casino games for online casinos across the globe. The team at Push Gaming is passionate about making sure that their games are highly entertaining as well as safe for players to enjoy. There are dozens of Push Gaming titles featured in some of the largest online gaming sites in the business. SkyCity Online Casino offers the following Push Gaming titles for players to enjoy:
- Blaze of Ra
- Turn It Up
- Wild Wheel
- Power Force Villains
- Gems of the Gods
- Power Force Heroes
- Ultimate Dream Team
- Star Fall
- Wild Neon
Nolimit CityNolimit City is made up of a team of experienced professionals from the gambling industry in Stockholm, Sweden, Gzira, Malta, and Gurugram, India. The company was founded in 2013 and has spent the last seven years producing highly-entertaining video slots and lottery games. SkyCity Online Casino offers players the chance to play the following games developed by Nolimit City:
- Hot Nudge
- Coins of Fortune
- Casino Win Spin
8SkyCity Mobile CasinoPlayers can access SkyCity Online Casino on Windows PCs, Macs, iPads, iPhones, and all Android devices. There isn’t a SkyCity Online Casino app available for download, but the casino can be played on mobile with your internet browser. To make it easier to access SkyCity Online Casino from your mobile device, you can pin the casino to your home screen. To do this, Android users should adjust their browser settings and iOS users should click “Share” in their browser then select “Add to Home Screen.”
When SkyCity was developing its online casino, one of the most important factors it considered was banking. It is abundantly clear that SkyCity has gone to great lengths to ensure all players who sign up for an account with them have access to payment methods that are trusted, safe, and reliable. SkyCity Online Casino carefully selected payment methods that encrypt the information that is transferred to and from the casino. Every transaction is safe and secure. Payments made with eWallets are usually instant, but credit card payments sometimes take a little longer because the banks need to process the payment before It clears into the account. There is sometimes a fee associated with the transaction, but it depends on which payment method is used. It’s important to be aware of any fees before making a deposit, especially a substantial one, to avoid any unwelcome surprises. SkyCity Online Casino has a minimum deposit requirement of NZ$10. If you would like to make a deposit into your account, you need to use one of the following accepted methods of payment:
SkyCity Online Casino offers customer support 24 hours a day, seven days a week. Players can get in touch with a support representative through email or live chat. In most cases, either option gives players the assistance they need in a reasonable amount of time. If you wish to contact a member of the customer support staff using Live Chat, you must be logged in to your account. Otherwise, you are prompted to provide your name, email, date of birth, and street address. Unfortunately, there is no phone support. The closest a customer can get to being instantly connected with a support representative is with the live chat, and that will sometimes take a few minutes.
Unfortunately, there isn’t a lot of information readily available online about what tools and features SkyCity Online Casino uses to protect the personal and professional information of its customers. On the SkyCity Online Casino website they state “You are in safe hands, your privacy and security is our number one priority here at SkyCity Online Casino. We protect your account with market-leading security technology and we never sell or rent customer details.” As for how customer funds are kept secure, SkyCity Online Casino explained that deposited funds are always kept in a separate bank account that is completely separated from the funds of the company and other customers. They assure customers that regular audits confirm they are acting accordingly when it comes to protecting their customers’ money. Because SkyCity Online Casino is operated by big names like the Gaming Innovation Group and the SkyCity Entertainment Group, we are confident that the casino services they provide are trustworthy and secure. Still, it’s worth noting that nothing is stated anywhere on their website about the specific tools, technology, or software used to keep their customers safe and secure.
There are reminders all over the SkyCity Online Casino for players to play responsibly and practice safe gambling. But SkyCity takes the well-being of their players very seriously. SkyCity offers unique tools to ensure each player has what they need to practice responsible gaming and gambling. As stated on the SkyCity Online Casino website: “We endorse responsible gaming and gambling. We want you to enjoy your wagering experience on our Website, while remaining aware of the social and financial harms associated with problem gambling.” To help make sure your online gambling experience at SkyCity Online Casino is an enjoyable and positive one, SkyCity suggests all players follow the guidelines below, before and while you play:
- Decide before you play what your limits are regarding your deposits, wagers, and losses. Track and record your transactions and check regularly to see how much time and money you are spending on gambling.
- Prioritize your daily responsibilities appropriately. Make sure your gaming and gambling doesn’t interfere with your everyday activities and essential tasks.
- Avoid gaming and gambling in an online casino completely if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
- Never chase your losses. If you feel like you might be losing control of your gambling, you should seek assistance immediately.
Reality Check ReminderThe Reality Check is a feature on the SkyCity Online Casino website that allows you to set a reminder that will tell you how much time you have spent playing on the casino site. When you first start your gaming session, a notification will pop up with a reminder to set a reality check interval of 15 minutes, 30 minutes, 60 minutes, or none at all. The Reality Check timer will start as soon as you launch your first gaming session and will keep popping up at the intervals you selected, until your gaming session ends. When you reach the time period you selected, you will get a message that shows how long you have been playing and your wins/losses during that time. However, for this feature to work, you must accept cookies and you can’t use ‘incognito’ mode on your web browser.
Set Financial Limits for Responsible Gaming and GamblingTo set a limit on the amounts of deposits you can make over a certain period of time, you can select Deposit Limited within your ‘My Account’ section. You can also set a net loss limit. A net loss limit restricts the amount of money you can lose from the deposits you make. The calculation doesn’t include winnings. If you have an active net loss limit, you won’t be able to keep playing beyond the limit you set. You can access this option within your ‘My Account’ section. You can set wagering limits as well. A wagering limit will limit the amount of money you can spend over a certain period of time. This option is also accessible within your ‘My Account’ section. You can make amendments to any of the financial limits above at any time. Anytime you make a request to lower a limit, that limit will take effect immediately. If you make a request to have a limit raised or to remove a limit, it will only take effect after the minimum 7-day “cooling-off” period expires. During this period, you cannot revert the conditions previously set on your account. But take note that SkyCity reserves the right to impose a longer “cooling off” period if deemed necessary. If you want a customer support representative to help you apply a limit, you can contact them at firstname.lastname@example.org and tell them your reasons for wanting to set the limit. If the limit you requested through customer support isn’t immediately implemented, wait up to 48 hours for confirmation. It should be noted that SkyCity won’t take responsibility to refund any funds that are lost between the time the limit is requested and the time it is processed. To give yourself the best chance of setting a limit that will take effect immediately, apply the limit electronically through the SkyCity Online Casino website, through the ‘Play Responsibly’ tab located with the ‘My Account’ page.
Self-ExclusionIf setting a limit on your gambling activities isn’t enough and you wish to take a break from gambling completely, SkyCity gives you the option of self-exclusion. Like with the limits mentioned above, players can activate a self-exclusion by contacting a member of customer support or in the ‘My Account’ section of the SkyCity Online Casino website. Self-exclusion means that your account will be temporarily closed for specified period. Excluding yourself on the SkyCity Online Casino site will only affect your account with that site. However, SkyCity has the right to determine if it is appropriate to apply the self-exclusion to other sites under the same license. Self-exclusions can be set for a definite period or a permanent one. A definite period of self-exclusion can only be shortened after a minimum 7-day ‘cooling off’ period, which can be increased if the company deems it necessary. A permanent self-exclusion can only be removed after a 7-day ‘cooling off’ period. SkyCity reserves the right to refuse the removal of a permanent self-exclusion. If you want to perform a self-exclusion with the help of customer support, you can contact a member of the support staff and give them your reasons. Just like with the financial limits, if the limit you requested through customer support isn’t immediately implemented, you should wait 48 hours for confirmation. Keep in mind that SkyCity won’t take responsibility to refund any funds that are lost between the time self-exclusion is requested and the time it is processed.
Take A Time OutAnother useful tool for players who need a little help playing responsibly is the Time Out. If you feel like you need to take a time out from gambling, SkyCity urges you to use this took on their website located in the ‘My Account’ page. You can choose the period you want to be timed out. At the end of your time out period, your account will automatically be reactivated.
Set A Time Limit on Your Gaming and Gambling SessionsOne of the most useful tools offered by SkyCity Online Casino is the Session Time Limits feature. You can set maximum time limits for your sessions on SkyCity Online Casino by contacting the customer support team or with the tool found within your player account. When you set these limits, you will automatically be logged out and won’t be able to keep playing when you reach the time limit you set on any one casino session. For more information on responsible gaming, SkyCity Online Casino encourages residents of New Zealand to visit the websites of the following organizations: You can also call the Gambling Helpline for free, 24/7 at 0800 654 655 or by texting 8006. You will be connected to one of their telephone counselors.
Gambling Habits Self-AssessmentYou should always be aware of your gambling habits to keep them from getting out of control. SkyCity provided the self-assessment below so that players can examine their gambling habits and determine whether they are comfortable with how much time and money they are spending on gambling. It’s called the Problem Severity Gambling Index. Take the last 12 months into account and answer each question using the following score system:
- never (score: 0)
- rarely (score: 1)
- sometimes (score: 1)
- often (score: 2)
- always (score: 3)
- Have you bet more than you could afford to lose?
- Have you needed to gamble with large amounts of money just to get a similar feeling of excitement?
- Have you returned on a different day to attempt to win back the money you lost?
- Have you borrowed money or sold something just so you had money to gamble with?
- Have you felt that you could have a problem with gambling?
- Have other people criticized your betting or told you that you had a problem with gambling, whether you thought it was true or not?
- Have you felt guilty about your gambling habits or what happens when you gamble?
- Has your gambling caused you to have any problems with your health, including stress or anxiety?
- Has your gambling caused any financial problems for you or your household?
- Non-problem gambler – Score: 0
- Non-problem gamblers gamble with no negative consequences.
- Low-risk gambler – Score 1-2
- Low-risk gambler experience a low level of problems with few or no identified negative consequences. For example, they may very occasionally spend over their limit or feel guilty about their gambling.
- Moderate-risk gambler – Score: 3-7
- Moderate-risk gamblers experience a moderate level of problems leading to some negative consequences. For example, they may sometimes spend more than they can afford, lose track of time or feel guilty about their gambling.
- Problem gambler – Score: 8 or above
- Problem gamblers gamble with negative consequences and a possible loss of control. For example, they may often spend over their limit, gamble to win back money and feel stressed about their gambling.
If you have come across SkyCity Online Casino and decided to do a bit of research on it before signing up for an account, you have certainly come to the right place. We always recommend looking into an online casino before creating an account with it, just to ensure your personal and financial information isn’t compromised. That being said, we want to say that SkyCity Online Casino is an online casino you can most certainly trust not only with your information, but to entertain you for as long as you desire We have researched every aspect of SkyCity Online Casino and have come to the conclusion that despite being so new, it is already one of the best online casinos in the business, and arguably the best online casino for players in New Zealand. While there are several factors that we hope to see change or improve in the near future, such as telephone support and a VIP/loyalty program, we believe that SkyCity Online Casino is a fantastic destination for online gambling enthusiasts. The welcome bonus alone is enough of an incentive to get players to sign up. But in case you need a bit more motivation, allow us to remind you that SkyCity Online Casino offers over 1,000 games provided by the best online casino software developers in the country. They accept most payment methods that ensure safe and secure transactions. They offer a moneyback promotion to players who opt in and they provide a long list of tools for players who need a little help playing responsibly. SkyCity Online Casino is a highly entertaining, modern online casino that New Zealanders are lucky to have. We only hope they soon expand to more countries so that more players can enjoy everything that they have to offer.
15Frequently Asked Questions
A: SkyCity was established in 2019. The online casino officially launched in August of 2019.
A: To legally play at SkyCity Online Casino, you must be a resident of New Zealand.
A: The free spins that are rewarded to new players as part of the welcome bonus can only be used on Dead or Alive 2, Starburst, Lights, Berryburst, and TwinSpin Deluxe.
A: To play at SkyCity Online Casino, you need to be of legal gambling age for your specific jurisdiction. For players in New Zealand, that means you must be at least 20 years old.
A: All of the games at SkyCity Online Casino use certified random number generators (RNG) that have been approved by independent third parties, per the Malta Gaming Authority. The RNG ensures that a completely random and unbiased outcome is created every time you play, no matter which game you are playing. SkyCity promises that it will never support games that haven’t been rigorously tested and certified to prove that they are fair.
A: You can find the games’ rules, directly inside each game when you click on the “?” or “i” icon. When you click on the icon, you will see the rules, statistics, pay tables, and descriptions of special features for that game.
A: New players who register for an account with SkyCity Online Casino are eligible for a 100% match bonus of up to NZ$100 with a minimum deposit of NZ$10. 70 wager-free, free spins are also included in the welcome bonus.
A: There is a wagering requirement of 35x for the welcome match bonus. The free spins are wager-free, which means you can keep everything you win.
A: No. No bonus code is required to access the SkyCity Online Casino welcome bonus.
A: SkyCity Online Casino requires a minimum deposit of NZ$10.
A: No, there currently is no VIP program for customers of SkyCity’s online casino. However, we believe this will change at some point in the future as SkyCity continues to develop its online gaming presence.
16SkyCity Online Casino User Reviews
“Excellent all-around! Highly recommend!” - Matthew BurneI made an account with SkyCity because I saw the sign-up bonus. I had no idea the bonus was just the tip of the iceberg. I used all my free spins on Dead or Alive and then spent a kinda ridiculous amount of time playing on other pokies but it paid off! I was pleasantly surprised by how fast my winnings were put into my account. I probably should have withdrawn them but I used my winnings to keep playing. I haven’t tried the blackjack tables yet but if they are anything like the pokies I’ll be an even happier customer. I’m telling all the Kiwis I know about SkyCity because if their experience is half as good as mine has been, then they will be another satisfied customer.
“Hands down the best online casino in New Zealand” - Alannah BurrellI’ve been a customer of SkyCity Casino for almost 6 months and I’ve had such a good experience I needed to leave a review. I was skeptical at first because SkyCity was brand new when I signed up but I figured I could always stop playing after I used the welcome bonus. But I didn’t want to stop playing. Every time I have made a withdrawal, I have received my money either the same day or the next day. I had a little trouble with my first withdrawal but it was because of an issue with my payment method, not the casino. Still, when I contacted support, they were polite and helpful. SkyCity has become my favorite online casino. I even bookmarked it on my computer because I play so often! You have a customer for life with me.
“A lot of fun but strict wagering requirements” - John AdermannI am not unfamiliar with online casinos so I knew about wagering requirements from the very beginning. I was pleased to see that the free spins didn’t have any wagering requirements attached but they really made me jump through hoops before I could withdraw any of my winnings. The good news is that I did have actual winnings that I wanted to withdraw. It has been my experience that some casino sites make it so hard to meet the requirements that sometimes you end up in the hole. I got lucky and won a decent amount of money but it took several days before I saw it in my bank account. I enjoy playing at this casino and plan to keep playing here, I just wish it wasn’t so hard to meet the wagering requirements.
“Had so much fun playing slots” - Jonathan TrugernannerI had a great experience playing slots on this site. I deposited $50 and with the welcome bonus I got another $50 free so I had $100 to play with. I knew I could only play certain games with the bonus but I didn’t mind because I saw that Starburst was one of them and that was the game I wanted to play. I have enjoyed playing Starburst and Berryburst. I don’t even know if I have met the wagering requirements or not because I’m still playing. If I’m lucky I will have some money to withdraw whenever I want to stop playing but even if I don’t I have had so much fun that it was worth the $50 I deposited. Eventually I will try some of the other slots on the site but for now I’m having too much fun to try anything else.
“Great customer service” - Noah BirdI made an account with SkyCity a couple months ago but then I had to get a new bank card. I couldn’t figure out how to change my card information on the website. I tried to update my personal information but didn’t see where to put in my new card number. So I contacted a customer support person for help. The live chat worked really fast and the customer support person answered me really fast too. I actually expected it to take longer. I had to give them some info to prove that I am who I am and then they updated my account for me with my new bank card. They could have just stopped there but they showed me how to update my info on my own in the future so I don’t have to ask for help next time I need to change something which was great. I would have preferred to be able to change my bank card info on my own but I was happy to have such a good customer service experience.
“Thankful for SkyCity during the lockdown!” - Ethan ParkhillI am SO SO SO thankful for SkyCity! This site has provided much needed entertainment during the lockdown. I had set aside money just for entertainment purposes and with the welcome bonus I was able to double the money I had to play with. And that was before I even started playing any games. It was easy to sign up and verify my identity. I made the deposit with my bank card and almost right away the bonus money was credited to my account. The 10 free spins were there immediately. I liked that I had 10 free spins waiting for me each day for the first week too. Once I used my free spins I tried different games that I hadn’t played before. I don’t play a lot of the games they offer but there are still a lot of options for me. I’m glad I found SkyCity to help me get through the lockdown!
“Bad start but good after that” - Gary BrownI’m now glad I stayed with it but I almost gave up on SkyCity cause it was so hard to get my money out of my account. I made my account and deposited $100 with no problems. But when I wanted to make a withdrawal it wouldn’t let me. I asked on the chat how to get my money and no one answered me for 10 minutes. I tried later and finally I talked to somebody and he said I had to give him my ID. I sent in my ID and he said it should work but it still didn’t. So I tried with Neteller and it finally worked. I haven’t had any problems since then. I like roulette and blackjack a lot and both are great at SkyCity so I’m glad I stayed. Live casino is good too if you like that. Haven’t tried the pokies yet but I probably will.
“A lot of bang for your buck” - Connor LabilliereIf you are anything like me and want a place that has a lot of game options then this is for you. Because they have so many games, you get a lot of bang for your buck. You can play for a while without getting bored, especially if you like slots. You can’t try any games before you make an account but it was fast and easy to do. I said 4/5 because I also had to set up a Neteller account since they don’t accept PayPal. It would have been easier if I could use my PayPal. Overall my experience with Skycity has been a good one and I plan on continuing to play here. I’m glad I found Skycity when I did.
“Surprisingly good for a new casino” - Anthony NangleI didn’t really know what to expect but skycity is surprisingly good for a new casino. The reward for signing up was awesome. I only deposited 10 because I wanted to make sure it would work but now I wish I wouldve deposited more because they doubled my money. I got my money and spins right away and that doesn’t happen even at some casinos that have been around for a long time. I’ve been playing for about a week with no problems. Ive played on my iphone too and it still loads fast. There are a lot of good games to play. I’ve tried different ones every day after using my free spins. I used them on Starburst and then kept playing with what I won so I still haven’t had to deposit more money but if I do have to I will because its worth every penny. I’m happy I signed up with this site even though its new.
“No wagering on free spins!!!” - Gemma RossI couldn’t believe it when I saw that skycity was giving people free spins with no wagering! You can’t find a deal like that with online casinos these days! I could withdraw what I won with my free spins right away! Just like that! Making an account with skycity was totally worth it just for the free spins! If there was anything for me to complain about it would only be that I wish there were more free spins. But really I can’t complain. There are plenty of games to play and different kinds of slots which is nice. I like that I can mix it up when I want to do something different. They have the same games as a lot of other casinos but also some games I haven’t seen before that I plan on trying. My experience with skycity has been a great one so far.
“Doesn’t compare to the real thing” - Gabrielle OrdellI’ve been to SkyCity several times and the online casino isn’t necessarily bad, it just doesn’t compare to the real thing. I was thrilled when I saw that SkyCity would be offering an online version of its casino and couldn’t wait to see what it was like, but I was left slightly disappointed. The site runs well and has a lot of games to choose from, but there isn’t anything necessarily remarkable about it. I think I was expecting to be blown away but instead I saw what looked like a pretty standard online casino. If you’re in New Zealand and able to go to the real SkyCity casino, you should. But if you can’t get to it, then I suppose the online version will do. They do have a welcome bonus that may make it worth playing online instead. But for me, I’ll be going to the actual casino.
“Withdrawal took some time but I finally got my money” - Genna StarkI know there are a lot of complaints about online casinos not giving people their money after they win or making it too hard for people to cash out but that’s not the case with skycity. I won $700 and it took a few days but I finally got my money. After two days I started to get worried so I asked for help on the support chat and they told me it was pending. I didn’t think the pending time should’ve been that long but I guess it’s not as bad as it could be. I got my money on the fourth day so I was happy. I actually ended up putting some of it back into my account. Of course the deposit worked right away. As soon as I put my money in I could start playing with it no pending there so I don’t understand why my cash out took so long. Otherwise I like this casino.
“Email support is great, chat support not good.” - Lachlan BatesonI have had a great experience with skycity since I signed up. I had no problems getting the bonus and have made deposits and withdrawals with no problem. But recently I ran into a problem that I had hoped wouldn’t be too hard to fix. Before this I would have rated skycity 5/5 easily. But I had to give you a 4/5 because of my experience with the chat feature. I had been playing for quite some time when my computer froze and I had to restart it. It was probably an error on my end that caused the crash. But when I was able to get everything back on and working again I noticed that my funds didn’t match what they were before my computer froze. It was like all my winnings from the previous 30-40 minutes had disappeared. So I used the chat to ask for help. They basically told me there was nothing they could do and then stopped responding. I tried emailing support and had a much better experience. They were able to look into my account history and work their magic to give me a credit. All within 48 hours.
“The best online casino in New Zealand!” - Gabrielle WillmottI love Skycity! I’ve been at home because of the lockdown and was looking for new games to play on my computer. I have always enjoyed playing the pokies at the casino and assumed there was no way an online version could even compare. I realize now how wrong I was! I tried a different online casino first but had such a terrible experience that I almost gave up on online casinos all-together. Fortunately, I had the exact opposite experience with Skycity! This online casino makes everything so easy. Signing up, getting the signup bonus, finding games, and everything else was effortless. There are enough games to play something different every day or even play many different games each day. Skycity has made my boredom disappear!
“Solid choice for gambling online” - Isla KavanaughI have had a good experience with SkyCity so far. I frequently play in online casinos and signed up for an account with SkyCity after reading about their signup bonus. Visually, there isn’t much to the casino’s website. It loads fast and is easy to navigate, but it doesn’t really stand out. The bonus is great, especially with the free spins. I was able to withdraw my winnings without being stopped by annoying requirements like a lot of other online casinos have. I just wish I could have gotten all 70 spins at the same time. But it did give me a reason to log in every day. I would say Skycity is among my top 5 favorite online casinos. The site is good just as it is, but would be better if there were more bonuses or a vip program.